Refund policy
Returns & Refunds
We want you to be happy with your Extend-A-Reach tools. If something is not right, you can return it within 30 days of delivery.
Eligibility
- Items must be unused, in their original condition and packaging, with all parts included.
- Please include your order number with every return request.
- Gift cards and items marked as final sale cannot be returned.
How to start a return
- Email contact@ronula.com with your order number and the reason for the return.
- We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
Return shipping
If an item arrives damaged, defective or is not what you ordered, we cover the return shipping or send a replacement at no cost. For all other returns, return shipping is paid by the customer and original shipping charges are not refundable.
Damaged or wrong items
Please inspect your order when it arrives and contact us within 7 days if an item is damaged, defective or incorrect, with photos, so we can make it right.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need extra time to post the refund.
Exchanges
The fastest way to get a different item or pole length is to return the item you have and place a new order.
Questions
Contact us at contact@ronula.com.
